QUESTIONS AND ANSWERS
Q. What are the hotel-residence available for the city of my interest?
A. Just use the search box on the home page of the site: Enter the location, the dates of your stay and click the box marked "Search"
Q. What is the address of the hotel-residence that I have chosen?
A. The address of the hotel is on the DESCRIPTION
Q. What services are provided by the hotel-residence?
A. The services are listed in the "Description".
Q. Can I add an extra bed in the room (eg. For my child)?
A. Hotels usually allow the addition of an extra bed or alternatively can post offers on hotels in triple or quadruple
Q. Where can I find the map to the hotel-residence?
A. The map is in the description every single structure in the "Map"
Q. Rates are per room or per person?
A. Usually prices shown are per person for the hotels, while those of the residence-apartments can be total, however, is always mentioned when booking and also the system reports the total price of the accommodation
Q. There may be additional costs?
A. No, there are costs in addition to those listed in the description area, though we must bear in mind that some resorts apply the "Tax", which is NOT included in the rate ever reported in the system
Q. Breakfast is included in the room?
A. It is always written if the hotel room price includes breakfast or not.
Q. How do I know the check in and check out the hotel that I have chosen?
A. The check in and check out are indicated in the hotel in "Living Conditions"
Q. Can I arrive later than the check-in: What can I do?
A. In this case we suggest making direct contact with the structure on arrival day, or if you already allow for this when booking please indicate this in the "Notes and special requests"
Q. Can I know if the hotel-residence has its own parking, or any other services which are available?
A. In the "Description" of each structure are mentioned all the services.
Please note that some are extra to pay, so for any information you should contact directly the hotel-residence
Q. Is possible to book a transfer (station / airport)?
A. For any transfer service you can contact our staff at the following email address
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specifying the transfer service you need.
Q. How will I pay for the booking?
A. Some hotel-residence to guarantee the reservation require a deposit by credit card, while for other the sent reservation is only a request, however, is specified in each offer.
The balance of the remaining amount (if the structure has required a deposit) or the full amount if you have a reservation request will always directly at the hotel-residence.
We wish to clarify that all payments (including any advance payments) are made directly to the hotel-residence booked. Ischia.info therefore not received any transaction!
Q. Why do you ask my credit card number?
A. The credit card data will be required only by the structures that require a deposit. The payment takes place at the hotel-residence, Ischia.info will never debit your credit card and absolutely does not handle the data you have provided (all this is done through PayPal)
Q. The card information is secure?
A. Absolutely, because the entire transaction takes place through the system (PayPal) recognized worldwide as the number 1 for the remote transaction system
Q. What type of credit card can I use?
A. Credit cards accepted are mentioned when booking, Pay Pal accepts all major credit cards
Q. Not having a credit card how do I book?
A. There are absolutely no problems, just contact the hotel-residence (telephone or e-mail) by mentioning the offer of Ischia.info found. It will then be the hotel-residence to tell you how to book
Q. Can I know if my reservation is confirmed?
A. You will receive an email confirmation with all booking details of the reserved room, the address of the hotel and the booking code.
Q. I have not got the confirmation e-mail: what I have to do?
A. We verified that this case presents itself when the user does not type correctly the e-mail address or the e-mail ends up in the spam folder. Therefore we recommend you first check the spam folder.
If you do not find the confirmation e-mail we recommend that you write to us at
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Q. How do I cancel my reservation?
A. To cancel the reservation you should contact the hotel-residence booked. If cancellation occurs within the time allowed you have not to pay any cancellation penalty; if you paid a deposit please provide all your data to the hotel-residence booked for reimbursement.
Q. When it becomes binding my reservation?
A. The reservation becomes binding after clicking the button "Book" during the booking process and receive the booking confirmation screen. We suggest you print the confirmation and add it to your travel documents. In addition, you will immediately receive a confirmation e-mail.
Q. The service Ischia.info is free of charge?
A. The service is totally free.
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